FAQ

SHIPPING & DELIVERY

 

Order

If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.

2) I HAVE RECEIVED THE WRONG PRODUCT/SIZE - WHAT SHALL I DO?

Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong size or product, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference.

3) 

Should an item be missing from your delivery, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference:)

 

Delivery

1) 

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am EET will not be shipped out until the next business day. If you order after 9 am EET on a Friday, your order will likely be shipped out on the following Monday.

2) 

All orders are shipped from our warehouse in Bulgaria. The delivery time depends on the delivery option you select at the checkout:
 
Priority Shipping With Tracking
5-14 working days 
 
DHL express shipping 
2-3 working days
 
Please keep in mind that this is an estimated time frame of delivery. It depend on the local postal service in your country. Please note that during final sales and the holiday season (November/December) delivery times can be longer than usual.
 
 
Please see below for suggestions on what to do when your order has not arrived on time / is delayed.

Your estimated delivery date depends on the local postal service in your country.

EU 5-14 working days
NON EU 10-25 working days.

Please allow until this date for your order to arrive. It's also worth checking if there's any local delays in your area - just click here.

If your estimated delivery date has passed by more than 5 business days and you haven’t received your order, just contact us so we can help you further. hello@feetbites.com

Please note that during final sales and the holiday season (November/December) delivery times can be longer than usual.
 
 
FREE SHIPPING when you order products for €50 more. If you order less than this, you will have to select one from the following options:
 
EU Priority Shipping With Tracking 4.99€
NON EU Priority Shipping With Tracking 7.99€
DHL express shipping - price depends on your delivery address and product quantities
 
 
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the euro/dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

FEETBITES cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
 
 
Once your order is shipped you will receive a tracking number via email.
 
 

RETURNS & EXCHANGES

 

1) WHAT IS YOUR RETURN POLICY?

You have the right to return all products you have bought from www.feetbites.com for a full refund or exchange within 30 days of receiving them.

Items bought from our online store can not be returned or exchanged in a retail or concept store.

All items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges. Any refunds made by us will be processed back to the original payment method when you placed your order.

We do not take responsibility for any items lost during the return shipping.
 
 
  • Please print and fill in this Returns Form and include it in your package.
  • Send your items to the address below:
FEETBITES HQ
Returns
Nikolay Liliev 12, 9
Sofia, Bulgaria
1421
 
  • Send your items with the label intact along with the order number
  • Include instructions on how we should process your return (e.g. for refund, for exchange to another size, style, etc.)
  • For exchanges, please clarify the alternative product by specifying SKU/item number and size (please note that exchanges must be for applicable products of equal or lesser value).
As soon as we receive your return shipment, we will process your request and send you an email confirmation. Please note that we cannot cover return shipping costs and that you are responsible for items lost in shipping. If you have any questions regarding the process, please contact us.
 
 

PAYMENT & SECURITY

 

We accept Visa, MasterCard, American Express and PayPal, as well as various local debit cards and invoicing options. The total amount (price of order + shipping) will be withdrawn from your account when the order is completed and approved.
 
Absolutely. All transactions are handled by PAYPAL international payment services. Your credit card number is sent to your bank via an encrypted connection.
 
 
The prices you see specified next to our feetbites socks products are stated in Euro. They exclude possible shipping charges, which are calculated and added at checkout.

Feetbites is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.
 
 
There are no customs or import charges within the EU. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the USA & EU and we cannot predict what your particular charges may be, you have to contact your local customs office for more information.
 

PRODUCTS

 
Composition: They made of 80% Cotton, 18% Polyamide, 2% Elastane to give you a perfect fit.

Sizing: Our feetbites socks are unisex. There are 2 sizes available.

Made in Bulgaria. 
 
OTHER PRODUCTS
 
We sell other products too: hats, bottles, toys and etc. Made in China, Italy, Lithuania and other countries.
 
 

SOCKS CARE INSTRUCTION

We work hard to ensure that our socks are of the highest quality possible. However, the life span can vary depending on the care and handling of your Feetbites Socks.
 
To keep your feetbites socks in their best, brightest and most comfortable condition, follow our sock care and wash instructions.

Socks are best washed inside out to wash out odour-causing bacteria, and to reduce pilling and fluffing caused by the abrasive action of socks rubbing against each other and other clothes in the wash.

A gentle machine wash below 30 ºC is acceptable, however the best way to wash socks is by hand, inside out, with a mild detergent and then line-dried in the shade.

Socks should not be bleached. A bleaching agent may damage the cotton fibre in the sock.

A warm tumble dry setting may be preferable as this will ensure socks do not shrink in the drying process. Alternatively, socks can be line-dried (without delay), preferably in the shade.
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