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FAQ

SHIPPING & DELIVERY

ORDER

  • CAN I AMEND MY ORDER OR ADDRESS AFTER I HAVE PLACED IT?
    If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.
  • I HAVE RECEIVED THE WRONG PRODUCT/SIZE - WHAT SHALL I DO?
    Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong size or product, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference.
  • MY ORDER IS MISSING A PRODUCT - WHAT SHALL I DO?
    Should an item be missing from your delivery, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference:)

DELIVERY

  • CAN I AMEND MY ORDER OR ADDRESS AFTER I HAVE PLACED IT?
    If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.
  • I HAVE RECEIVED THE WRONG PRODUCT/SIZE - WHAT SHALL I DO?
    Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong size or product, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference.
  • MY ORDER IS MISSING A PRODUCT - WHAT SHALL I DO?
    Should an item be missing from your delivery, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference:)

RETURNS & EXCHANGES

  • CAN I AMEND MY ORDER OR ADDRESS AFTER I HAVE PLACED IT?
    If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.
  • I HAVE RECEIVED THE WRONG PRODUCT/SIZE - WHAT SHALL I DO?
    Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong size or product, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference.
  • MY ORDER IS MISSING A PRODUCT - WHAT SHALL I DO?
    Should an item be missing from your delivery, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference:)

PAYMENT & SECURITY

  • CAN I AMEND MY ORDER OR ADDRESS AFTER I HAVE PLACED IT?
    If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.
  • I HAVE RECEIVED THE WRONG PRODUCT/SIZE - WHAT SHALL I DO?
    Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong size or product, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference.
  • MY ORDER IS MISSING A PRODUCT - WHAT SHALL I DO?
    Should an item be missing from your delivery, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference:)

PRODUCTS

  • CAN I AMEND MY ORDER OR ADDRESS AFTER I HAVE PLACED IT?
    If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.
  • I HAVE RECEIVED THE WRONG PRODUCT/SIZE - WHAT SHALL I DO?
    Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong size or product, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference.
  • MY ORDER IS MISSING A PRODUCT - WHAT SHALL I DO?
    Should an item be missing from your delivery, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference:)

SOCKS CARE INSTRUCTIONS

  • CAN I AMEND MY ORDER OR ADDRESS AFTER I HAVE PLACED IT?
    If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.
  • I HAVE RECEIVED THE WRONG PRODUCT/SIZE - WHAT SHALL I DO?
    Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong size or product, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference.
  • MY ORDER IS MISSING A PRODUCT - WHAT SHALL I DO?
    Should an item be missing from your delivery, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference:)

CONTACT US

Sofia, Bulgaria

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