Question 1

WHEN WILL MY ORDER SHIP?

Accepted Answer

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am EET will not be shipped out until the next business day. If you order after 9 am EET on a Friday, your order will likely be shipped out on the following Monday.

Question 2

HOW LONG DOES THE DELIVERY TAKE?

Accepted Answer

All orders are shipped from our warehouse in Bulgaria. The delivery time depends on the delivery option you select at the checkout:
 
Priority Shipping With Tracking
5-14 working days 
 
Please keep in mind that this is an estimated time frame of delivery. It depend on the local postal service in your country. Please note that during final sales and the holiday season (November/December) delivery times can be longer than usual.

Question 3

WHAT SHOULD I DO IF MY ORDER HASN'T BEEN DELIVERED YET?

Accepted Answer

Please see below for suggestions on what to do when your order has not arrived on time / is delayed.
 
Your estimated delivery date depends on the local postal service in your country.
 
EU 7-14 working days
NON EU 10-25 working days.
 
Please allow until this date for your order to arrive. It's also worth checking if there's any local delays in your area - just click here.(https://www.postnl.com/help-support/delivery-status/international-service-alerts/)
 
If your estimated delivery date has passed by more than 5 business days and you haven’t received your order, just contact us so we can help you further.
 
Please note that during final sales and the holiday season (November/December) delivery times can be longer than usual.

Question 4

HOW MUCH IS THE SHIPPING?

Accepted Answer

FREE SHIPPING when you order products for €50 more. If you order less than this, you will have to select one from the following options:
 
EU Priority Shipping With Tracking 4.99€
NON EU Priority Shipping With Tracking 7.99€

Question 5

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

Accepted Answer

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the euro/dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
 
FEETBITES cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

Question 6

HOW CAN I TRACK MY ORDER?

Accepted Answer

Once your order is shipped you will receive a tracking number via email.

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